The smarter way of buying and selling real estate

Can I contact Proppy by telephone?

You can contact Proppy on 0800PROPPY (776 779). You can also email Proppy on

Can I edit my property listing after it has been published online?

Yes, you can request changes to your online listing but they must be actioned by a Proppy representative. Once your listing has been published, signage and brochures, and advertising are ordered. Therefore, it is important to get the details correct so you don’t have to pay for marketing changes. Please note that Proppy does not add any mark up to marketing prices.

Can I participate in an online auction using my phone?

Yes of course.  If you are on a compatible phone you will be able to participate in an online auction. It would be wise to fully charge your phone before the auction starts and to check that you are in an area that has strong and dependable cellular reception. 

Can I remove a property from Proppy if I change my mind about selling?

Yes, you can. But if you have signed an agreement, Proppy will be your sole agency for 90 days from the commencement of the agreement. If you have signed an agreement and then within 90 days you sell your property with another agency, or to a person who was introduced through Proppy, you will be required to pay Proppy's 1.5% +GST commission. We recommend you take legal advice and read thoroughly the terms and conditions of Proppy's agency agreement. REAA also has very good guides on agency agreements which you can read here.

Can I run my Open Homes anytime?

Yes, you will have full control of your open home calendar. You can run one on a Wednesday afternoon and one after work on a Friday. Whatever works for you.  Please keep in mind, that holding an open home during the day is advisable as night time viewings may not provide the best view of your property. Once you have decided on your open home dates and times please try to keep to these. Any change could affect prospective sales. You will find tips and guides for holding and running opens home here.

If you do need to cancel an open home, please notify Proppy by sending an email to with the date and time of the open home you would like to cancel.  Proppy will update the system for you to ensure that anyone who was going to attend the open home, is notified.  In addition to notifying Proppy, please also ensure that you place a label over the open home date and time displayed on the signboard outside your property to reflect the cancellation.

For those who are not able to run their own open home/s for any reason, please let Proppy know by sending an email to  We will try our very best to provide a solution for you.

Can I save searches?

Yes, you can save searches, by adding properties to your Watchlist after you have joined Proppy. You can keep saving properties that take your fancy or delete any that you are no longer interested in.

Can I sell multiple properties at one time?

Yes, you can. In your dashboard, just click on 'add a listing' and you can add as many properties as you like. Please note you will be required to sign a new Proppy agency agreement for each property that you wish to sell. Please also note that you will also be charged 1.5% + GST commission for each property that is sold through Proppy.

Can I sign a document on a phone?

Yes, you can sign documents on a phone. However, to be able to read them clearly and see the signatures we suggest that you look at them on your PC or laptop. 

Can I visit the property prior to bidding?

Yes, under each listing there is an open home calendar. This will let you know the dates and times when the seller is holding open homes, so you can visit the property before bidding or placing an offer. If the open home dates and times don’t suit, you can contact the seller through Proppy, to arrange, at the seller's discretion, to view the property at a more convenient time.

Can I watch an online auction without registering?

Yes, of course. Anyone can watch an online auction, but in order to bid at the online auction you must register and sign a Proppy buyer's agreement. By registering you are under no obligation to bid.

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